Given The Rise Of New Roasting Techniques, Fussy Techniques, And Revival Drinks, The Coffee Shop Is a place with often odd, shifting rules and behavior expectations. In truth, while it can all feel a bit like an artisanal spin on Seinfeld’s Soup Nazi, but these rules, or strongly suggested ordering guidelines, are not without purpose. These are the reasonswhy specialty coffee shops are called specialty: They know what they’re doing, even if you don’t think they do.
It’s that mentality that has lead specialty chains like the Chicago-based Intelligentsia, which roasts it own coffee, to opt for a kind of compromise when it comes to service, often making drinks to the company’s standards and then, if the customer doesn’t like it, remaking it to his or her exact specifications. As Intelligentsia’s retail educator Marty Sweeney put it in an email: “We want all customers to feel welcomed in our coffee bars. We try to be as accommodating as we can, within reason.” We asked Sweeney about a few of the not-so-preferred things customers requested, and he told us how Intelligentsia responds. Just a warning: If you’re looking for a “No coffee for you!” attitude, you’re going to be sorely disappointed.
Read more: http://www.mensjournal.com/food-drink/drinks/getting-it-right-how-not-to-order-coffee-20150128#ixzz3QnwFrcRI
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